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Top rated products
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White Cotton Baby Mittens
Rated 5.00 out of 5KShs 100.00 -
Soft Warm Knit Baby Kofia / Hats
Rated 5.00 out of 5KShs 250.00 -
Chicco Cute Diaper Bag (Set of 5)
Rated 5.00 out of 5KShs 2,200.00 -
Nursing Pillow / Multipurpose Breastfeeding Pillow
Rated 5.00 out of 5KShs 1,200.00 -
Chest With Drawers
Rated 5.00 out of 5KShs 18,000.00 -
Infant Baby Carry Cot / Car Seat
Rated 5.00 out of 5KShs 7,500.00 -
Portable Baby Rocking Chair (0-36Months)
Rated 5.00 out of 5KShs 6,800.00 -
Infantino Flip Convertible Baby Carrier 4 in 1
Rated 5.00 out of 5KShs 3,000.00 -
Baby Wrap Carrier
Rated 4.50 out of 5KShs 1,500.00 -
Washable Diapers
Rated 4.00 out of 5KShs 500.00
Latest Products
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11 Pieces Fleece Unisex Newborn Baby Receiving Set KShs 1,600.00
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Warm Heavy Camo Baby Rompers KShs 1,000.00
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Softcare Baby Pants KShs 780.00
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Softcare Baby Wet Wipes KShs 159.00
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Softcare Space Baby Diapers KShs 1,249.00
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Space Softcare Baby Diapers KShs 779.00
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Softcare Premium Soft Baby Diaper KShs 1,139.00
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Softcare Baby Diapers KShs 199.00
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Softcare Gold Diapers KShs 240.00
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Softcare Gold Baby Diaper KShs 799.00
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Maya Superior Dryness & Comfort Diapers KShs 610.00
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Super Warm Silky Camo Combat Baby Blanket KShs 1,000.00
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Baby Feeding Bottle Set Bottle Bank KShs 1,500.00
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3Pcs Fashion Baby Boy Set Short + T-shirt + Hat KShs 1,500.00
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Silicone Suction Baby Bowl with Bamboo Spoon Set KShs 800.00
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Baby Double Layer Feeding Bowl KShs 800.00
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5 Pcs High Quality Newborn Baby Girl Long Sleeve Onesies KShs 1,500.00
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Kids Unisex Camo Pullover Hoodie KShs 300.00
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Newborn Baby Jumpsuit Warm Hooded Rompers KShs 500.00
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Cozy Unisex Baby Rompers Hooded Swaddle Sleepsuit KShs 1,000.00
Recent reviews
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Baby Wrap Carrier
Rated 5 out of 5by Agnes -
Baby Wrap Carrier by Julie Wanja
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Nursing Pillow / Multipurpose Breastfeeding Pillow
Rated 5 out of 5by Wahome -
Portable Baby Rocking Chair (0-36Months)
Rated 5 out of 5by Peninah -
Baby Wrap Carrier
Rated 4 out of 5by Ann -
Warming Blanket / Receiving Blanket Made of Baby Cotton by eleanorlean998
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Baby Carrier with Breathable Hip Seat by eleanorlean998
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5pcs Pure Cotton Animated Newborn Baby Girl Vest by Deeqo nuur maxamad
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Infantino Flip Convertible Baby Carrier 4 in 1
Rated 5 out of 5by Muna Geddy -
Soft Warm Knit Baby Kofia / Hats
Rated 5 out of 5by Ayara -
Dafi Maternity Pants & Pads by Lydya
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Chicco Cute Diaper Bag (Set of 5)
Rated 5 out of 5by monicanjoroge.mn -
2 Pairs Anti-Scratch Soft Infant Mittens by nilamarketing92
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Warm Rompers with a Hood for Baby by Anne
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Chest With Drawers
Rated 5 out of 5by norahmuendo2016
Refund and Returns Policy
Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your product must be unused and in the same condition, you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, don’t hesitate to contact us at info@nilababyshop.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at info@nilababyshop.com and send your item to Utawala, Embakasi, Nairobi.
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will refund the gift giver, and they will find out about your return.
You should mail your product to Utawala, Nairobi.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@nilababyshop.com for questions related to refunds and returns.
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